Full Description

Contact Hours: 11  |  CEUs: 1.1

PIN code provided for this course allows unlimited on-line access for 90 days. Basics of Effective Communication examines the fundamental elements of communication and describes how you can send clear and consistent messages to a Receiver. It gives tips for choosing the right communication method and considering other important factors that impact effectiveness. It covers effective listening and feedback skills in practical and immediately useful Strategies and Tips.

IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - you cannot use Netscape or other browsers for this training.

Outcomes:

Upon completion of this course, students will be able to:

Understand the communication process. -- Understand the elements of communication. -- Recognize disruptive factors. -- Include a feedback loop in the process. -- Send clear and consistent messages. -- Select the appropriate words. -- Use supportive nonverbal cues. -- Choose the right method. -- Consider diversity factors. -- Actively seek to understand. -- Recognize perceptual influences. -- Use effective listening skills. -- Prevent misunderstanding.

Assessment:

Each course ends with a 20-question test made up of 10 true/false questions and 10 multiple-choice questions. If the Student achieves a 70% or higher on the test, then the training allows them to print out a Certificate of Completion. This test may be taken as many times as the Student wants during the licensed, on-line access period. No other testing or tracking is provided and, due to the personal nature of some of the skills tested, these scores are not recorded or tracked (besides the student themselves being able to print the certificate if they score >70% on the optional test). The test is not required to complete the course, but is an option, chosen at the student's discretion, should they desire to attempt to gain the Certificate of Completion.

Course Information: